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Frequently Asked Questions (FAQs)

FAQs

 

About San Miguel Power Association

  • What is San Miguel Power's service territory? San Miguel Power is a rural electric cooperative that serves our members in portions of Montrose, San Miguel, Dolores, Mesa, San Juan, Hinsdale and Ouray counties in southwestern Colorado. View map.
     
  • Where does San Miguel Power get electricity it distributes to its consumers? SMPA gets its electricity from Tri-State Generation & Transmission, a wholesale power supplier owned by the 44 electric cooperatives that it serves. Tri-State's service territory covers the states of Colorado, Nebraska, New Mexico and Wyoming.
     
  • What is Touchstone Energy? Touchstone Energy is a national alliance of more than 600 cooperatives with San Miguel Power being one of them. For more information, please visit its website

 

 

Billing and Payment

  • Can I manage my account online? Yes you can. Visit our Online Bill Pay link under Account Services on our homepage, where you can sign up to become an online user. You will be allowed access to your account at any time.
     
  • When do we receive our bills? Bills are processed around the 1st day of the month and typically received around the 5th.

 

 

Rates

  • Who sets SMPA's rates? SMPA's rates are set by our Board of Directors. We are not regulated by the state's Public Utilities Commission, because SMPA is a cooperative. 
     
  • What is the general service rate? The general service rate is the typical residential electric rate. Members on this rate usually have 120/240 volt service. Most average homes and small offices are on this rate. This type of service is also called single phase - meaning one wire (phase) provides electrical service to the home or business. There is also a neutral wire, which is included on all types of services.
     
  • What is the three phase rate? The three phase rate is the typical industrial or commercial electric rate. Members on this rate usually have 240/480 or 277/480 volt service. Members are on this rate because they have special equipment that requires a higher voltage service in order to operate. This means SMPA must install our own special equipment, such as transformers and meters, in order to provide the higher voltage service, which is called three phase service. In three phase service three wires (phases) provide electrical service to a home or business. There is also a neutral wire.
     
  • What is the access charge? The access charge is a fixed monthly fee that appears on all of our members bills. It is intended to cover SMPA's fixed costs of providing electrical service, such as metering, meter reading, bill processing, property taxes, insurance, etc. It is charged to each member account regardless of the amount electricity consumed. Think of it as your minimum cost to access and draw power from our distribution system.
     
  • What is the energy charge? The energy charge represents what you pay for the energy you actually use. It is measured in kilowatt hours (kWh). SMPA charges different kilowatt hour rates (cents/kWh) for different rate classes. The energy charge is based on SMPA's wholesale power cost plus the cost of delivering that electricity to our members through our distribution system.
     
  • What is the demand charge? The demand charge only appears on those members' bills who are on a demand rate. High kilowatt hour (kWh) use is often an indicator of a high demand. Therefore, SMPA begins monitoring a member's demand when they have reached 5,000 kWh in one billing period. However, it is also possible to have a relatively low kWh use and high demand.

    If a member's demand hits 40 kilowatts (kW) that member will be placed on a demand rate. If a member's demand falls between 20 kW and 39 kW, the member is given the option of staying on the regular rate or changing to a demand rate. We measure demand in kW.

    Members are charged for their highest average demand in any given 15-minute interval during one billing cycle. For example, a member on the general service demand rate with a highest average demand of 35 kW will pay $490 in demand charges (35 x $14.00). They will pay this in addition to their energy charge.

    Demand is the measure of how much energy you require at a given time to power something. SMPA must be able to provide that energy at our members' request, even if that energy is only needed periodically. For instance, a member may have a large motor that they only turn on once a month. SMPA sees that motor's 'demand' when it is running, and we must be able to serve it. If that motor is used very little during the month, it will use very little kilowatt hours (kWh is billed through the energy charge). But, even if it is only turned on once, there will still be a demand. Members on a demand rate are paying to have the power they need available at all times.
     

  • What is demand? Demand represents the energy you need to power something. For example, a 1,500 watt space heater requires 1,500 watts of electricity to power it. There are 1,000 watts in 1 kilowatt, therefore the space heater has a demand of 1.5 kilowatts.
    • 1,000 watts = 1 kilowatt
    • 1,500 watts = 1.5 kilowatts
    • Once switched on, a 1,500 watt space heater needs a constant flow of 1,500 watts of electricity to operate it. If left on for 2 hours, the space heater uses 3,000 watt hours. (1,500 watts x 2 hours = 3,000 watt hours).
    • The amount of electricity the space heater uses is then converted to kilowatt hours. This makes up the energy charge on your electric bill.
    • 1,000 watt hours = 1 kilowatt hour
    • 3,000 watt hours = 3 kilowatt hours

SMPA must ensure that we can meet our members' electric demand at all times. This increases our costs. Therefore members with a high demand (40 KW or more) are placed on a demand rate.

 

 

Energy Savings / Conservation 

  • How can I lower my heating bill? Look under the Energy Efficiency tab for energy savings tips and appliance rebates. You can also find a number of links to websites on our Links page filled with energy efficiency ideas and actions you can take to decrease the amount of energy you use, plus online energy audit information.
     
  • Does weatherization really make a difference? Yes it does. When weatherization is done to a home it simply means it's made more energy efficient. Air leaks are sealed and duct systems and heaters are repaired or replaced. Sealing air leaks alone has been known to save people 10% on their heating bills. For those with low incomes, a weatherization program is available.
     
  • How much of my bill is from use of my appliances? Appliances account for about 20-35% of your household's energy consumption, with refrigerators and clothes dryers at the top of the list. Look for ˜Energy Star' when purchasing new appliances as you will save money and energy over the life of the appliance. Refrigerators with freezers on top are more efficient than side by side units. Look for an 'energy saver' switch on models with the freezer on top. When purchasing a frost-free refrigerator, buy one with an energy-efficient option. Look for heavy door hinges, which create a good door seal. When replacing your refrigerator or freezer, select an Energy Star rated model and qualify for an energy efficient appliance rebate from SMPA and Tri-State G&T. Contact your local office for details on how to receive your rebate.
     
  • What should I do if I break a CFL? The mercury inside of a CFL is not released when bulbs remain unbroken. Because there is such a small amount of mercury in CFLs, your greatest risk if a bulb breaks is getting cut from glass shards. Research indicates that there is no immediate health risk to you or your family should a bulb break and it's cleaned up properly. You can minimize any risks by following these proper clean-up and disposal guidelines:
    • Air out the room before clean-up and shut off the central forced-air heating/conditioning system.
    • Clean up hard surfaces by scooping up glass fragments and powder using stiff cardboard or paper and place them in a glass jar with a metal lid or sealable plastic bag (use sticky tape to pick up small glass fragments and powder).
    • If clothing or bedding comes in direct contact with the broken glass or mercury-containing powder, it should be thrown away. Do not wash the clothing or bedding because the mercury may contaminate the machine and/or pollute sewage.
    • Place all clean-up materials in a sealable container or bag and put them in a trash container outside your home. Take the bulb contents to your local bulb recycling center.
    • Additional information available from the EPA.
       
  • How do I recycle my CFLs? Unbroken, burnt-out CFLs can be easily stored in 5-gallon PVC buckets with sealable tops until you are able to take them to your local bulb recycling center. You can recycle your bulbs by bringing them in to either SMPA office in Ridgway or Nucla.

 

​Low Income Weatherization

  • How does the weatherization program work? The GEO Weatherization Program partners with local weatherization agencies throughout the state to provide free weatherization services to Colorado residents. Qualified homeowners or renters can apply for these services by contacting their local weatherization agency. Once you contact your agency, you will need to follow a few simple steps to receive weatherization services:
    • Complete an application. Your local agency will provide an application and assist you with completing it.
    • Once your application is approved, your agency will schedule a free home energy audit. The home energy audit will identify the most appropriate and cost-effective improvements to be applied to your home.
    • After your home's appropriate measures are identified, your agency will schedule the service appointment. A qualified crew of weatherization technicians will install the appropriate improvements in your home.
    • Once the work has been completed, an inspector will return to your home to assess the work for quality and completion.
    • You'll save energy, cut your utility bill and enjoy a more comfortable home.
       
  • What are the benefits of weatherizing my home? There are numerous reasons for homeowners or renters to participate in the GEO Weatherization Program. Whether you are looking to save money, improve the comfort and value of your home, or help protect our environment, weatherization can help. Here are some benefits to weatherizing your home:
    • Lower your monthly energy costs
    • Save money
    • Reduce your greenhouse gas emissions
    • Do your part to slow climate change
    • Help preserve our natural resources
    • Keep your home cool in the summer
    • Keep your home warm in the winter 
       
  • Can I get financial assistance to weatherize? If you currently receive financial assistance from any of the following programs, you automatically qualify for weatherization services:
    • Temporary Assistance for Needy Families (TANF)
    • Aid to the Needy and Disabled (AND)
    • Old Age Pension (OAP)
    • Supplemental Security Income (SSI)
    • Low Income Energy Assistance Program (LEAP)

      Households can also be eligible if they meet required income guidelines. You can use the chart below to see if you qualify.

Number of Household Members Gross Annual Household Income
1 $22,980
2 $31,020
3 $39,060
4 $47,100
5 $55,140
6 $63,180
7 $71,220
8 $79,260
Gross income means before tax. Please add $8,040 per year for each additional person in the household after 8 people.

 

  • How do I apply? Before you fill out an application, you should contact your local weatherization agency to see if your home has been previously weatherized. A home can only receive this program's free weatherization services once, unless it received the services before September 30, 1994.Once your local weatherization agency confirms that your home is eligible for weatherization, you can fill out and return an application. Your local weatherization agency can mail one to you.
     
  • What if I live in an apartment? You might be eligible for multi-family weatherization services if you are currently living in a building with more than four units and you DO NOT have your own furnace. Please ask your building manager to contact Energy Outreach Colorado at 1-888-963-8884 for more information. If your building has less than four units or you have your own furnace, please contact your local weatherization agency.
     
  • What if I live in a mobile home? Mobile homes may also be eligible for the program. The most typical improvements done to a mobile home are skirting insulation, furnace replacement, storm windows and insulation.
     
  • What are the GEO Weatherization policies? All policies and procedures are centrally managed on the Weatherization Partners Focalpoint portal. To access, please go to the following URL: https://focalpoint.state.co.us/sites/smpaESP/Docs/default.aspx and use the following as the login information: user: policies password: policie$1234.
     

 

Outages 

  • How do I report an outage? Always call your local SMPA office to report a power outage: (970) 626-5549 or (970) 864-7311. If it is after normal business hours or a holiday you will be directed to SMPA’s 24-hour dispatch service. Never report an outage via email or social media, as these items are not continuously monitored.

 

 

Getting Service

  • How much will it cost to get electricity to my new home? Costs will vary from job to job. To get an estimate for your particular project, please call our toll free number (1-877-864-7311) and ask to speak to a service planner.

 

 

 

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